FAQs

 

*LONDON-POP-UP*

When: 29th Nov – 1st Dec

Where: Secret location, London E1

Format: Appointment only

To avoid overcrowding, we’re operating on a booking-only basis. Book your slot to get the location and entry instructions the day before. Missed a slot? We’ve got a waitlist and a limited daily drop-in spots available.

Booking link: HERE 

 

1. APOC Store

1.1 What is APOC Store?
1.2 What does APOC Store stand for?

2. Orders

2.1 How do orders work?
2.2 How do I know if my order was successful?
2.3 How does made-to-order work?
2.4 How does pre-order work?
2.5 Where is my order?
2.6 There is a problem with the order I received.
2.7 I have received the wrong item, what can I do?
2.8 My order arrived damaged, what can I do?
2.9 Can I change or cancel my order? 

3. Shipping & Returns

3.1 How does shipping work?
3.2 How do returns work?
3.3 Which pieces are not subject to returns and refunds?
3.4 I would like to return an item(s) from my order. Will I receive a pre-paid return label from APOC?

4. Products

4.1 I need specific sizing information; how would I get it?
4.2 Will you be getting more stock?
4.3 Do you have more sizes available?

5. Payments

5.1 What payment methods do you accept? 
5.2 Can I order over the phone? 

  

1. APOC Store

1.1 What is APOC Store?

APOC Store is a curated online Fashion & Art marketplace dedicated to sourcing progressive and consciously-created pieces from independent designers and artists across the globe.

1.2 What does APOC Store stand for?

APOC is a combination of the words of "Anthropocene" and "epoch"; it is also a play on the word "apocalypse." We live in the Anthropocene - a time where human activity dominates the world we live in with enormous consequences. As a result, a new generation of creatives has emerged who care about the world and want to make a difference.

2. Orders

2.1 How do orders work?

Once an order is placed, you will receive an order confirmation via email, and the designer/s will ship your item/s within the timeframe stated on the product page. Once an item has been shipped, you will receive a confirmation with tracking info via email. 

Please note that everything is shipped directly from the designers, and some items may be shipped separately.  You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility, and APOC Store or the designer/s no longer has any responsibility for taking care of the goods from that point.

2.2 How do I know if my order was successful?

Once an order has been placed, you will receive an order confirmation via email. You will receive another email with tracking information once the order has been shipped. Please note that all items are shipped directly from the designer/s who use their shipping provider, and some items may be shipped separately.

2.3 How does made-to-order work?

Made-to-order items are produced specifically for you and are produced after the order has been placed. You can find how long it takes for a made-to-order item to be shipped on the shipping tab of each product page.

Please note that all made-to-order items are not subject to returns or refunds.

2.4 How does pre-order work?

Pre-order items are available to purchase for a limited time and have an allocated delivery timeframe. After the order window is closed, the items are shipped within the allocated time frame, which is listed on the shipping tab of the product page.

Please note that all pre-order items are not subject to returns or refunds.

2.5 Where is my order?

If your order has not arrived when you were expecting, and you have checked your tracking details, which have not given you any further updates, please email customercare@apoc-store.com with your order number so that our team can help you.

2.6 There is a problem with the order I received.

If there is a problem with your order, please email customercare@apoc-store.com as soon as possible, and a member of our team will try their best to resolve your issue.

2.7 I have received the wrong item, what can I do?

If a mistake has been made, please get in touch with customercare@apoc-store.com, and our team will help you within 48 working hours.

2.8 My order arrived damaged, what can I do?

If your item(s) has arrived damaged, we would advise you to please contact us at customercare@apoc-store.com with a brief explanation of the damage as well as attached images of the pieces, clearly showing the damaged areas. 

Once our team have reviewed your case, we will contact the designer and ask if they can either repair the piece or offer a replacement for you. 

In the event that the designer is unable to offer a repair or a replacement, we will offer you a full refund.

2.9 Are all shipments insured?

All orders are shipped using our standard shipping method, which does not include insurance. In the event that a shipment is lost, damaged, or delayed during transit, APOC Store or the designer/s cannot be held responsible for any losses or damages. The buyer assumes full responsibility for any issues that may occur after the order has been handed over to the shipping carrier.

To provide peace of mind, APOC Store can ask designers to apply shipment insurance for an additional fee. This insurance covers any loss, theft, or damage to the product while in transit. To add insurance to your order, please select email customercare@apoc-store.com. 

2.10 Can I change or cancel my order? 

There may be a possibility to change or cancel your order if your order has not been dispatched. Please email customercare@apoc-store.com as soon as possible with your order number and details of any change requested.

3. Shipping & Returns

3.1 How does shipping work?

All our products are shipped directly from the designer or artist. Please see our Shipping/returns section for more information.

3.2 How do returns work?

Please note that not all items are subject to returns or refunds. Please see our Shipping/returns section for more information.

3.3 Which pieces are not subject to returns and refunds?

All made-to-order and pre-order items, items in the art section, jewellery, accessories, nail art, bags, hair items/wigs and lingerie, swimwear, are not subject to returns.

3.4 I would like to return an item(s) from my order. Will I receive a pre-paid return label from APOC?

We do not currently offer pre-paid return labels.

In the event that you would like to return an item(s) from your order, we would advise you to email us at customercare@apoc-store.com with a brief explanation as to why you would like to return your item(s). 

Please note, certain items are not eligible for a return. We would advise that you please check whether the piece(s) you have ordered is made-to-order, pre-order, items in the art section, jewellery, accessories, bags, hair items / wigs and lingerie. These categories of products are non-returnable or refundable. 

As stated in our Return Policy, our customers are responsible for the shipment costs of their returns.

4. Product questions

4.1 I need specific sizing information; how would I get it?

Sizing information is provided on the sizing tab on each product page. If you require further assistance with product sizing, don't hesitate to contact us via customercare@apoc-store.com.

Footwear size conversions vary from brand to brand, so please bear this in mind when referring to the conversion charts provided.

4.2 Will you be getting more stock?

We do multiple small drops each week and will do our best to re-stock popular items. However, due to the limited edition, handmade and made-to-order nature of some of the products we stock, this is not always possible. 

Please get in touch with customercare@apoc-store.com for any queries.

4.3 Do you have more sizes available?

The sizes online reflect up to date inventory available; however, designers often update stock. 

Please get in touch with customercare@apoc-store.com for any queries.

5. Payments

5.1 What payment methods do you accept? 

We offer different payment methods, including VISA, MasterCard, and Paypal. Information is encrypted, preventing unauthorised access to card details. PayPal also allows secure payment through your credit card or PayPal. You will be redirected to PayPal to finalise your order. More information about PayPal at paypal.com.

5.2 Can I order over the phone? 

All orders must be placed through our website. Unfortunately, we can't take payment over the phone due to security reasons. 

Please get in touch with customercare@apoc-store.com if you need assistance.