FAQs

1. APOC Store

1.1 What is APOC Store?
1.2 What does APOC Store stand for?

2. Orders

2.1 How do orders work?
2.2 How does made-to-order work?
2.3 How does pre-order work?
2.4 Where is my order?
2.5 There is a problem with the order I received.
2.6 I have received the wrong item, what can I do?
2.7 Can I combine orders or make changes to them after placing them?
2.8 Can I change or cancel my order? 
2.9 How do I know if my order was successful?

3. Shipping & Returns

3.1 How does shipping work?
3.2 How much does shipping cost?
3.3 Are taxes and duties included in the price?
3.4 How do returns work?
3.5 Which pieces are not subject to returns and refunds?
3.6 I'm outside the return period; can I still make a return?
3.7 How do I make an exchange?

4. Products

4.1 I need specific sizing information; how would I get it?
4.2 Will you be getting more stock?
4.3 Do you have more sizes available?

5. Payments

5.1 What payment methods do you accept? 
5.2 Can I order over the phone? 

1. APOC Store

1.1 What is APOC Store?

APOC Store is a curated online Fashion & Art marketplace dedicated to sourcing progressive and consciously-created pieces from designers and artists across the globe.

1.2 What does APOC Store stand for?

APOC is a combination of the words of "Anthropocene" and "epoch"; it is also a play on the word "apocalypse." We live in the Anthropocene - a time where human activity dominates the world we live in with enormous consequences. As a result, a new generation of creatives has emerged who care about the world and want to make a difference.

2. Orders

2.1 How do orders work?

Once an order is placed, you will receive an order confirmation via email, and the designer/s will ship your item/s within the timeframe stated on the product page. Once an item has been shipped, you will receive a confirmation with tracking info via email. 

Please note that everything is shipped directly from the designers, and some items may be shipped separately.

2.2 How does made-to-order work?

Made-to-order items are produced specifically for you and are produced after the order has been placed. You can find how long it takes for a made-to-order item to be shipped on the shipping tab of each product page.

Please note that all made-to-order items are not subject to returns or refunds.

2.3 How does pre-order work?

Pre-order items are available to purchase for a limited time and have an allocated delivery timeframe. After the order window is closed, the items are shipped within the allocated time frame, which is listed on the shipping tab of the product page.

Please note that all pre-order items are not subject to returns or refunds.

2.4 Where is my order?

If your order has not arrived when you were expecting, and you have checked your tracking details, which have not given you any further updates, please email customercare@apoc-store.com with your order number so that our team can help you.

2.5 There is a problem with the order I received.

If there is a problem with your order, please email customercare@apoc-store.com as soon as possible, and a member of our team will try their best to resolve your issue.

2.6 I have received the wrong item, what can I do?

If a mistake has been made, please get in touch with customercare@apoc-store.com, and our team will help you within 48 working hours.

2.7 Can I combine orders or make changes to them after placing them?

Where possible, we will always try our best for special requests; however, this cannot be guaranteed. Please don't hesitate to contact customer@apoc-store.com, and we will see what we can do.

2.8 Can I change or cancel my order? 

There may be a possibility to change or cancel your order if your order has not been dispatched. Please email customercare@apoc-store.com as soon as possible with your order number and details of any change requested.

2.9 How do I know if my order was successful?

Once an order has been placed, you will receive an order confirmation via email. You will receive another email with tracking information once the order has been shipped. Please note that all items are shipped directly from the designer/s who use their shipping provider, and some items may be shipped separately.

3. Shipping & Returns

3.1 How does shipping work?

All our products are shipped directly from the designer or artist. Please see the 'Shipping' tab on each product page for more information on where your order will be shipped from, as well as production times in the case of made-to-order items and dispatch time.

3.2 How much does shipping cost?

All items shipped are directly from our designers. Shipping fees may vary depending on where the designer is based. Please see the shipping tab on the product pages to see the Please note that shipping costs can be higher when you order items from different designers.

For a selection of heavier/larger items in the Art section, shipping is calculated separately. After your purchase, you will receive a quote and can approve any additional costs before shipment.

3.3 Are taxes and duties included in the price?

Please note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the destination country. Please see the shipping tab on the product page(s) to check the item's location.

3.4 How do returns work?

Please note that not all items are subject to returns or refunds.

For items that are eligible for returns, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email customercare@apoc-store.com with "Return - your order number" in the subject line and the reason for return. Then, we will provide you with instructions and the return address. 

You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without being altered. 

The refund will be processed within 2 working days of receiving the item. Please note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.

3.5 Which pieces are not subject to returns and refunds?

All made-to-order and pre-order items, items in the art section, jewellery, accessories, bags, hair items/wigs and lingerie, are not subject to returns.

3.6 I'm outside the return period; can I still make a return?

Once your item has been delivered, you have 14 days to notify us of your intent to make your return, and then you have an additional 14 days to make your return. If you are outside of this time frame, your returns and exchanges will not be accepted. 

3.7 How do I make an exchange?

We do not offer exchanges - only returns. 

The easiest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. If you require further assistance, please email customercare@apoc-store.com and our team will be happy to help.

4. Product questions

4.1 I need specific sizing information; how would I get it?

Sizing information is provided on the sizing tab on each product page. If you require further assistance with product sizing, don't hesitate to contact us via customercare@apoc-store.com.

Footwear size conversions vary from brand to brand, so please bear this in mind when referring to the conversion charts provided.

4.2 Will you be getting more stock?

We do multiple small drops each week and will do our best to re-stock popular items. However, due to the limited edition, handmade and made-to-order nature of some of the products we stock, this is not always possible. 

Please get in touch with customercare@apoc-store.com for any queries.

4.3 Do you have more sizes available?

The sizes online reflect up to date inventory available; however, designers often update stock. 

Please get in touch with customercare@apoc-store.com for any queries.

5. Payments

5.1 What payment methods do you accept? 

We offer different payment methods, including VISA, MasterCard, and Paypal. Information is encrypted, preventing unauthorised access to card details. PayPal also allows secure payment through your credit card or PayPal. You will be redirected to PayPal to finalise your order. More information about PayPal at paypal.com.

5.2 Can I order over the phone? 

All orders must be placed through our website. Unfortunately, we can't take payment over the phone due to security reasons. 

Please get in touch with customercare@apoc-store.com if you need assistance.