SHIPPING

Due to the nature of our platform, some shipments will be sent from APOC and some will be sent directly from the designers’ studios for which different shipping terms apply. Please, check the shipping section on each product page for more information.

SHIPMENTS FROM APOC

Orders before 1pm will be dispatched on the same working days, Monday to Fridays, with DHL Express. All DHL express orders are fully insured by DHL. When your order has been sent, you will receive a tracking number via email that can be used to track your order on dhl.com. All orders will be sent using recyclable or re-used packaging.

UK: £6 – 1 working day
EU: £12 - 2-3 working days
United States: £20 - 2-3 working days
Canada: £20 - 2-3 working days
Australia: £20 - 2-3 working days
Rest of the world: £30 – 2-4 working days

SHIPMENTS FROM DESIGNERS

To reduce our carbon footprint, a selection of products and all made-to-order pieces will be shipped directly from the designers and artists, who will use their own packaging and postage provider. Please, be aware that delivery times might take longer and for heavy items, additional shipping costs might be charged. These additional costs and potential delays are mentioned on the shipping section of each product page.
 

TAXES & DUTIES 

Please, note that the delivery charges do not include taxes and import duties, which may be charged when the package reaches the country of destination.
 

RETURNS

Customers are entitled to return the product for any reason within 14 days of having received it. If you wish to make a  return, please email info@apoc-store.com with ‘’Return - your order number’’ in the subject line and we will provide you with instructions and the return address. The refund will be processed with 48 hours (working days) of receiving the item.

You have the right to open the package and check the contents but the product must return unused. All original packaging and price labels must be returned with the product without having been altered. Unfortunately, made-to-order items, artworks, jewellery and lingerie are not subject to return and refunds. 
 

PAYMENT METHODS

We offer different payment methods, including VISA, MasterCard, Paypal and Klarna. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. PayPal also allows secure payment through your credit card or PayPal. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at paypal.com.

For more information about our shipping services or payment methods, please contact our Customer Service on info@apoc-store.com.