Please note that some items are not subject to returns/refunds. This includes all made-to-order and pre-order items, items in the art section, jewellery, accessories, bags, hair items / wigs and lingerie. If you have any questions about our items, please feel free to email email@example.com.
For other items, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email firstname.lastname@example.org with ‘’Return - your order number’’ in the subject line and the reason for return. Then, we will provide you with instructions and the return address.
You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
The refund will be processed within 2 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.